EdTech Customer Support Supervisor
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-06-19
Listing for:
Cengage Group
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Cengage Group is seeking a Supervisor for Customer Support to lead a team dedicated to delivering exceptional service. This role involves managing quality assurance, coaching support representatives, and driving improvement in key service metrics.
The ideal candidate will have over 5 years of customer service experience, strong leadership skills, and familiarity with customer support solutions. The position offers competitive compensation and a supportive work environment.
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