Parts Specialist

Job Description

We are looking for an energetic Parts Specialist to join our growing team at Generac Sussex. The Parts Specialist is responsible for providing accurate service parts information to our authorized dealer network under general supervision.

• Assist customers with questions, requests, and issues.
• Research, document, track, and monitor customer requests to ensure timely resolution.
• Provide accurate information to the Dealer Network in a friendly manner.
• Administer inbound and outbound customer contacts and use existing procedures to solve routine customer contacts.
• Maintain parts orders with standard SAP transactions.
• Achieve service metrics goals for customer contacts.
• Escalate customer contacts appropriately and ensure a soft transition if an inquiry is beyond scope of knowledge.
• Maintain business and product knowledge through training and continuing education.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least one year of experience handling a high volume of inbound calls or working in a customer support role.
• Associate degree (preferred).
• Bilingual Spanish (preferred).
• Electrical or mechanical ability (preferred).
• Previous experience using SAP or equivalent ERP.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Basic order and inventory management skills.
• Working knowledge of Microsoft Office suite.
• Basic problem‑solving skills.
• Ability to remain calm in high‑stress situations.
• Ability to work independently with attention to detail.
• Can‑do attitude with emphasis on teamwork.

The employee is required to talk and hear, use hands to manipulate objects or controls, stand and walk regularly. The employee may need to stoop, bend, or reach above the shoulders on occasion. The employee may occasionally lift up to 25 pounds. Specific conditions include frequent computer‑based work, close vision and the need to adjust focus. Occasional travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.