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Customer Service Rep

Student Success & Support Advisor

Job in Wilmington, New Castle County, Delaware, 19894, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 19 - 22 USD Hourly USD 19.00 22.00 HOUR
Job Description & How to Apply Below
Cengage Group is seeking a Tier 2 Student Advisor in Wilmington, DE, dedicated to providing high-quality customer support. This role involves managing cases in a fast-paced call center environment while ensuring exceptional service and resolution of customer issues. Candidates should have 1-2 years of experience, excellent communication skills, and the ability to handle multiple platforms and tasks efficiently. Compensation ranges from $19.00 to $22.00 USD per hour, based on experience and qualifications.
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