Member Service Representative; part-time- YMCA Family

Member Service Representative (part‑time)- Central YMCA Family

Job Category: MEMBER SERVICES

Requisition Number: MEMBE
003069

Job Type: Part‑Time

Central (Downtown) YMCA
Wilmington, DE 19801, USA

Ensure every youth and teen we serve is on a pathway to success; improve the health and wellbeing of every individual and family we serve; unite communities and inspire service to others.

12% Employer‑Funded Retirement Plan upon meeting eligibility; learning and development workshops; career advancement opportunities; staff discounts on programs & services.

Rate of pay: $15.00. Final compensation is based on factors such as skills, qualifications, and experience.

• Provide an excellent customer service experience to members and prospects.
• Contribute to team effort by accomplishing related results as needed.
• Manage effectively large amounts of incoming calls.
• Engage members to help build sustainable relationships of trust through open and interactive communication.
• Interact with customers in person, telephone, or email to provide information about membership, programs and services in a prompt, warm, and friendly manner.
• Address membership complaints and comments, providing appropriate solutions and follow‑up to ensure resolution and member satisfaction.
• Other tasks as assigned.
• Strong interpersonal and communication skills to serve a diverse community.
• High school diploma or equivalent experience and/or education.
• Communicate well, have good human relation skills, and have general knowledge of office routines.
• Stand for periods of time, give prospective members tours throughout the facility, answer telephones, and type member information into the computer.
• Relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• Must be able to work nights and weekends.

The YMCA of Delaware is an equal‑opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status, or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.