Client Service Coordinator - Wilmington, NC

Client Service Coordinator Full Time
- Wilmington, NC #0417

Banfield Willmington NC|000417

May 13, 2026

$30K - $35K

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The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The CSC actively recruits new clients by promoting hospital services, routes the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team, and maximizes the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

• Provide professional, efficient and exceptional service at all times: encouraging hospital visits, welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Quality – The consumer is our boss, quality is our work and value for money is our goal.

Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

Efficiency – We use resources to the full, waste nothing and do only what we can do best.

Freedom – We need freedom to shape our future; we need profit to remain free.

Competencies:

Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening. Functional knowledge:
Preventative care and OWPs.

• Ability to multi-task, manage multiple tasks simultaneously, quickly and accurately shift attention among tasks under distracting conditions.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary, and demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – systematic approach, orderly, excels at cutting through confusion and turning chaos into order.
• Problem solving skills – strong ability to identify, analyze and solve problems and translate them into practical solutions.
• Client service skills – consistently ensures the team provides attentive, courteous and informative service.
• Intellectual ability – accurately and consistently follows instructions delivered in oral, written or diagram format.
• Mathematical ability – ability to add, subtract, multiply, divide, compute rate, ratio and percent; convert units of measurement.
• Computer skills – comfortable and confident use of a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

• Initiative – willingness to use discretion to find solutions, present options and ideas to improve processes or procedures.
• Integrity – adheres to Banfield’s values and ethics, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – willing to work with others, collaborating and compromising, promptly sharing relevant information.
• Flexibility – open to changing situations and opportunities, and willing to perform all…