Guest Services Representative - Estate; casual part-time

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE.

Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative, and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate, and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service, communication, and hospitality skills.

The work schedule includes 8 hours per week minimum of weekends, days, some evenings, and some holidays.

• Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system.
• Promptly and graciously answer phone calls and retrieve messages in a timely manner.
• Share historical information about Nemours Estate.
• Acts as a liaison with drivers, interpreters, gardeners, housekeeping, and other Nemours staff to provide, maintain and promote a positive guest experience.
• Provide transportation via golfcart for guests (Driver's License Required).
• Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.
• Attend all Nemours Estate required staff meetings and trainings.
• Complete all annual trainings as required by Nemours.
• Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor.

• High School diploma or equivalent required.
• Must have excellent customer service skills.
• Valid driver's license required.