Client Service Representative

Customer Service Representative – Litigation Management Undeliverable Team

Wilmington, DE

On-Site

Monday – Friday – 9a-6pm EST

As the world's leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. CSC ensures that compliance, legal, tax, and domain management, and brand protection needs are met for every phase of the business life cycle. Including our own. So, join us as one of our customer service professionals and we'll make sure you have the tools and technology you need to deliver positive outcomes for clients every time.

As a Customer Service Representative Undeliverable team member, you will be part of our Litigation Management Services business area. You will work in a challenging, fast-paced environment with our corporation and law firm customers as well as state and county jurisdictional personnel. In this role, you would be responsible for researching service of process documents both hardcopy and electronic, that were not delivered successfully the first time.

You will handle incoming and outgoing calls and emails to clients regarding these documents and other service of process related inquiries for our internal customers. You bring the drive, energy, and commitment to provide world-class service. This is a place where you will be encouraged and expected to be your best.

Some of the things you will be doing:

• Building relationships with our clients to better understand their unique needs and concerns
• Responding to customer inquiries in a professional, accurate, and in a timely fashion
• Responding to customer inquiries via Outlook, Salesforce, or phone
• Navigating quickly between multiple databases quickly and accurately
• Fulfilling requests and answering questions for internal customers
• Review and process of legal documents
• Research and analysis of legal documents

These technical skills, experience, and qualifications will provide a successful foundation for this position:

• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• High attention to detail and accuracy
• Strong prioritization and time management skills
• Effective verbal and written communication skills
• Strong customer service skills
• Problem-solving skills
• Strong research skills
• Be a model employee of the CSC value of service
• Strong computer skills and proficiency in MS Office:
  Word, Outlook, Excel
• Salesforce experience a plus

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and…