Client Logistics Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

 Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

 Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

 As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

 We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

 We are looking for a detail-oriented and proactive individual to join our team as a Client Logistics Manager. In this position, you will own the end-to-end movement of client collections into and out of the vault, in specific regards to our VIP and high-end clientele. You will serve as the connective tissue between Vault Operations, Customer Service, Client Relations and other involved departments.

You will act as the customer experience owner for the physical journey of high-end items, ensuring intake and outbound processes meet not only our normal Fin Tech-level standards, but any additional requirements for such premium collections.
 You’ll report to Senior Manager, Vault Operations and Customer Experience and work at our New Castle, DE office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time.

This will be discussed further as part of the recruiting process.

What You’ll Do:

Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defects
 Serve as the internal expert on vault security and logistics protocols for high-value accounts
 Serve as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as needed
 Partner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries
 Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability
 Perform initial incident triage and immediate containment for sensitive VIP/high-end issues
 Coordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customers
 Coordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clients
 Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflows
 Provide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception rates
 Who You Are:
 Prior experience in logistics, supply chain, fulfillment, or…