Director, AI-Enhanced Customer Engagement Platforms
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-07-27
Listing for:
Best Egg
Full Time
position Listed on 2026-07-27
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Best Egg, now part of Barclays, seeks a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.
This role focuses on platform ownership, configuration, and continuous improvement, not software engineering or frontline management, and requires strong experience in operations, platform management, and vendor relationships with platforms such as Zendesk and telephony/IVR.
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