More jobs:
Customer Service Representative Order Management & Customer Support
Job in
Wilmington, New Castle County, Delaware, 19805, USA
Listed on 2026-08-05
Listing for:
On-Board Companies
Full Time
position Listed on 2026-08-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
On-Board Services is hiring a Customer Service Representative – Order Management & Customer Support in Wilmington, DE
Subject Line:
Position Title and State you are located
For immediate consideration please send your resume to
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details:
Title: Customer Service Representative – Order Management & Customer Support
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location:
Wilmington, DE
Shift: 1st Shift
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance, PTO
Compensation: $25/HR
Position Overview
The Customer Service Representative serves as a customer-focused liaison responsible for promoting and implementing functional excellence while providing domestic customer service based on business and customer needs. This role supports the continuous improvement of quality processes through best practices, training, and auditing.
The Customer Service Representative must develop a thorough understanding of the domestic order management system, as well as all applicable policies and procedures.
Experience with SAP R/3 (or equivalent), order entry, pricing, documentation, and invoicing is required. Knowledge of quality systems and previous business experience are preferred.
This position offers the opportunity to become proficient in multiple business applications, including SAP R/3, SharePoint, and , while supporting various business units. The incumbent will work closely with demand and supply planners, market segment teams, customer service representatives, manufacturing sites, warehouses, regional contacts, freight forwarders, carriers, finance teams, and customers to ensure customer needs are met while maintaining quality standards.
Responsibilities include, but are not limited to:
- Responding to customer inquiries
- Utilizing business unit tracking systems
- Resolving customer disputes
- Issuing credit and debit memos
- Processing samples and rebates
- Monitoring sales orders throughout the order fulfillment process
- Maintaining accurate documentation and customer records
Minimum Skills Required
- Demonstrated experience as a Customer Service Representative beyond call center and/or retail customer service.
- Previous knowledge of the Sales-to-Cash (STC) and Requisition-to-Pay (RTP) processes is preferred.
- Excellent verbal communication and interpersonal skills with internal teams, including Customer Service, Manufacturing, Supply Chain, Product Management, Sales, Marketing, Finance, Warehousing, and Transportation, as well as external customers.
- Minimum of 6 months to 1 year of SAP R/3 (or equivalent ERP) experience, including order entry, delivery creation, and invoicing.
- Intermediate to advanced proficiency in Microsoft Office, including Excel, Word, and PowerPoint. Microsoft Office assessment scores must be included.
- Experience with and SharePoint is preferred.
- Ability to adapt quickly to changing priorities, business conditions, and personnel while maintaining a professional and customer-focused approach.
- Strong problem-solving skills with the ability to identify process improvement opportunities and implement change.
- Demonstrated ability to multitask, manage projects, and translate business needs into practical implementation plans.
- Proven flexibility and adaptability in a fast-paced, team-oriented environment.
- Excellent organizational skills with the ability to:
- Provide accurate follow-up
- Understand inventory management
- Support business unit strategies
- Translate strategic objectives into effective customer service practices
Required
- College degree
- Previous customer service experience
- SAP R/3 or equivalent ERP experience
- Bachelor's degree
Apply Today!
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and…To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×