Student Support Specialist

Job Description

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Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to resumes

Please indicate the job code SSS-LP-0226 in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

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Job Details

Title:

Student Support Specialist Announce date:

02/13/2026

Apply by date:

02-26-2026

Application status:

Accepting Applications

Position type:
Full-time Salary:

$43,500 per year

Working Hours:

Working hours for this position consist of a 7.5-hour period (between the hours of 7:30 am and 8:00 pm) Monday through Friday exclusive of a 1/2 or 1 hour lunch and will require working one evening per week. These hours to be agreed upon between the supervisor and employee at the start of employment.

Note:

The position may require additional evening and weekend work on occasion with the Employee having the option of working this time in addition to or in lieu of regular hours.

Summary:

The Student Support Specialist provides comprehensive academic, career, and transitional support to adult learners by helping them understand placement processes, goal development, and assessment requirements; addressing barriers to learning through coordinated support services; and connecting students to college and community resources. The role supports student registration, orientation, career readiness, and workforce or postsecondary transitions while ensuring compliance with College and PDE guidelines, including services for students with special needs.

The Specialist maintains accurate and confidential student records, documents case management activities, collaborates with program staff and external agencies, contributes to program improvement efforts, and completes required reporting and training to support student success and program effectiveness.

Essential Duties and Responsibilities:

Support students in understanding class placements, goal setting, and assessment processes.

* Support students in addressing individual barriers to learning by connecting them with appropriate support services.

* Update class and student records for the College and PDE with confidentiality.

* Assist with student registration, orientation, and career readiness activities.

* Ensure that all guidelines are met for students with special needs.

* Maintain correspondence with various human service agencies and refer students to appropriate community resources.

* Create documents in accordance with RACC's policies.

* Coordinate with Director of Literacy Programs, Professional Development Coordinator and Enrollment Support Specialist to plan new staff orientation sessions.

* Review class attendance data to look for indicators that students may need additional support.

* Attend training for TABE, CASAS, eData, and or any other Adult Education training as indicated by PDE guidelines or required by RACC

* Provide students access to resources that assist with transition to workforce or postsecondary education/training, and maintain all student transition records for PDE and college reporting.

* Document case notes for students requiring planned case management.

* Participate in the Program Improvement/Program Development Plan process.

* Maintain good communications and working relationships with program staff, agencies, and class site locations

* Submit reports as requested by the department supervisor

* Complete and submit monthly time and effort logs to the fiscal department on the first business day of each month for the previous month.

* Enter time into the Career Services Time Tracker Form weekly.

* Perform other related duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required:

* Bachelor's degree

* Minimum of three (3) years' experience working with adult students.

* Experience working with individuals with diverse literacy needs.

* Bilingual Spanish/English.

Preferred:

* Bachelor's degree in Counseling, Education or Human Service-related field

* Proficiency in the use of Microsoft Word, PowerPoint, and…