Financial Aid Coordinator

Definition

The Financial Aid Coordinator assists in the administration of federal, state, institutional, and scholarship financial aid programs. This position provides high-quality customer service to students, families, faculty, and staff while ensuring compliance with applicable regulations and institutional policies. The Financial Aid Coordinator supports student success through accurate processing, counseling, and communication regarding financial aid eligibility and procedures.

Receive direction from the Director of Financial Aid.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Provide accurate guidance and counseling to students and families regarding financial aid programs, application processes, eligibility requirements, and deadlines.
• Review and process financial aid applications and supporting documentation in accordance with federal, state, institutional, and donor requirements.
• Determine and monitor student eligibility for grants, scholarships, loans, work‑study, and other financial assistance programs.
• Resolve issues related to verification, conflicting information, satisfactory academic progress (SAP), professional judgment, over awards, and enrollment changes.
• Maintain compliance with all applicable federal Title IV regulations, state guidelines, institutional policies, and accreditation standards.
• Process corrections, adjustments, and revisions to student financial aid records as needed.
• Maintain accurate and confidential student records in compliance with FERPA and institutional procedures.
• Utilize institutional systems and software to review, update, and manage student financial aid information.
• Communicate effectively and in a timely manner, with students, parents, faculty, staff, and external agencies regarding financial aid matters.
• Assist with outreach activities including orientations, workshops, recruitment events, and financial literacy initiatives.
• Collaborate with other campus departments to support enrollment, retention, and student success initiatives.
• Assist with reconciliation, reporting, audit preparation, and program reviews as assigned.
• Remain current on financial aid regulations, policies, and best practices through ongoing professional development.
• Provide excellent customer service in a fast‑paced environment while managing multiple priorities.
• Flexibility to visit other campuses
• Perform other related duties as assigned.

Operational characteristics, services and activities as they apply to a financial aid office.

Pertinent federal, state, college and local policies, procedures, laws, codes and regulations governing financial aid programs.

Federal software and web‑based financial aid products, e.g., FSA, NSLDS, COD.

Computer database applications including, but not limited to, Microsoft Excel, Microsoft Word, PowerPoint, and document imaging systems.

Record keeping and reporting procedures.

• Interpret and apply federal, state, and institutional policies.
• Pay strong attention to detail and accuracy.
• Manage multiple tasks and deadlines effectively.
• Communicate complex information clearly and professionally.
• Demonstrate strong interpersonal and customer service skills.
• Work independently and collaboratively within a team environment.
• Handle sensitive and confidential information appropriately.
• Demonstrate commitment to student success and equity in access to education.
• Maintain confidentiality of sensitive records.

• Maintain effective audio‑visual discrimination and perception needed for:
• Making observations
• Reading and writing
• Communicating with others
• Operating assigned equipment
• Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
• Standing or sitting for extended periods of time
• Operating assigned equipment
• Handling varied tasks simultaneously
• Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allows the capability of:
• M…