Mechanical Desk Engineer

Overview

Pioneering in America, from the first mile to the last. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: RUN. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems  highest reliability and availability: 100% Railability.

We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute.

We help our customers move the world. We re proud to be Great Place to Work certified—a reflection of our commitment to creating an environment where innovation thrives and every voice matters. Apply today and be part of shaping the future with us.

Position Overview
Siemens Mobility is seeking to hire a Mechanical Desk Engineer in Wilmington, DE to support the maintenance and operations of the customer owned fleets of locomotives and coaches. We have the responsibility to assist the on-train staff remotely while enroute with critical situations and guide them through troubleshooting to limit service delays. Supported by remote data from Fleet Monitoring, we have insight into those issues and can provide the customer with the needed information to restore service in a safe and suitable manner.

The Mechanical Desk Engineer also provides technical oversight to the contractual depots and administrative services to the Siemens Reliability and Service Managers. This position requires on-site attendance in Wilmington, Delaware and works a day/evening/night shift to include weekends and holidays. Individuals must have flexibility to work all shifts.

• Monitoring fleet performance and equipment surveillance support for Siemens  locomotives at the Amtrak Mechanical Desk.
• Support for driving reliability and continuous improvement to minimize downtime and costs.
• Collaborate with Product Managers, Software Engineers, and Field Service Technicians to monitor and improve maintenance practices.
• Give real-time live phone support to the end-users calmly.
• Support Failure Investigations and the completion of Root Cause Analysis reports. Regular review and update of maintenance practices, impacting documentation and troubleshooting procedures.
• Resolve product or service issues by clarifying the Customer s problems; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

• Bachelor’s degree in engineering or equivalent technical experience
• Experience in rolling stock operations and/or maintenance
• Experience in dealing with the FRA / CFRs
• Knowledge of applicable laws and regulations
• Strong interpersonal skills and a dynamic personality to collaborate with people at all levels within the organization, customers, and the community
• Ability to continually challenge the status quo, providing strong leadership for continuous improvement of results and efficiency
• Ability to walk through a structured troubleshooting process - staying calm in complex and time-critical situations
• Ready to develop deep technical and functional knowledge about our Venture Coaches and Charger Locomotives

• Freedom and healthy work-life balance – Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to longterm impact and financial success
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment
• We are front-runners in digitalization and building platforms. Therefore, we are…