Technical Support Engineer

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading‑edge technologies that include 3D metrology spanning the chip from nanometer‑scale transistors to micron‑level die‑interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.

Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading‑edge technologies, including 3D metrology, macro defect inspection, advanced packaging lithography, factory analytics, and materials analysis. Our solutions span the entire semiconductor value chain, helping customers solve their most difficult yield, performance, quality, and reliability challenges.

The Technical Product Support Engineer (TPSE) is a key member of Onto Innovation’s technical support organization, responsible for delivering expert‑level technical support to internal and external customers. This role has primary responsibility for system maintenance, uptime, and availability of semiconductor capital equipment installed in the PACE (Panel Applications Center of Excellence) facility in Wilmington, MA.

In addition to on‑site system ownership, the TPSE provides remote technical product support and escalation assistance to the global field service organization. The successful candidate will have a deep understanding of Onto Innovation semiconductor tools and platforms and will clearly articulate technical findings, support decisions, and plans of action. This position directly impacts customer satisfaction, tool availability, and service effectiveness.

• Maintain operational readiness, availability, and performance of Onto Innovation systems installed in the PACE facility.
• Perform preventive and corrective maintenance, system recoveries, and configuration changes in a cleanroom environment.
• Troubleshoot and resolve complex hardware, electro‑mechanical, and system‑level issues.
• Support internal demonstrations, experiments, customer evaluations, and development activities conducted within the PACE facility.
• Maintain accurate service records, configurations, and documentation for installed systems.

• Provide expert‑level hardware and system support through the escalation process for Onto Innovation tools.
• Support Field Service Engineers through remote diagnostics, root cause analysis, and recovery planning.
• Develop and clearly communicate plans of action, findings, and results to internal stakeholders and customer‑facing teams.
• Provide occasional on‑site field service support in a Field Service Engineer capacity as needed.

• Drive continuous improvement of product supportability through documentation updates and development.
• Provide structured feedback to design and engineering teams on quality, reliability, and serviceability issues.
• Participate in New Product Development (NPD) and New Product Introduction (NPI) activities.
• Support development and validation of service documentation and qualification criteria during NPI.

• Provide on‑the‑job technical training and mentoring to Field Service Engineers.
• Serve as a technical resource for cross‑functional teams.

• Bachelor’s degree (BS) in Electrical Engineering, Mechanical Engineering, Physics, Electronics, or a related technical discipline (or equivalent military technical experience).

• Minimum 5 years of experience supporting semiconductor capital equipment.
• Demonstrated system‑level troubleshooting experience with complex electro‑mechanical tools.
• Experience supporting high‑value…