Mutuels Supervisor

JOB RESPONSIBILITIES:

• Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
• Assists supervision in all phases of Mutuel Operations.
• Listens, evaluates, and responds to inquiries and exercises good judgement in resolving problems.
• Maintains professionalism at all times when working with other team members and/or guests.
• Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
• Ensures compliant with Title 26 and Title 31 Currency Transactions reporting, Internal Controls and required regulatory compliance such as, but not limited to IRS TAX tickets, CTR, MTL, and SARC.
• Enforces all Delaware Park Policy and Procedures.
• Assist as assigned with emptying machines of spent tickets, repapering and currency in accordance with company best practices.
• Enforces procedures to ensure all company assets are secure.
• Enforces procedures to ensure compliance with safety regulations.
• Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
• Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
• Assigns daily locations and stations.
• Supervises, evaluates, and trains new team members.
• Responsible for daily communications with team; newsletters, shift meetings, etc.
• Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.
• Performs all other duties as assigned.
• Promotes outstanding customer relations.

• One (1) to Three (3) years of experience as a Mutuel Teller.
• Must be able to successfully complete and maintain the background check and licensing process as required during employment.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Must be able to remain flexible in an environment of constant change.
• Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.
• Must be able to work a flexible schedule according to the needs of the business including evenings, weekends and holidays.

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