Customer Service Specialist

Experimental Station, 200 Powder Mill Rd, Wilmington, Delaware, United States of America

Posted Sunday, February 1, 2026 at 11:00 PM

For over 70 years, Delrin® has been the trusted choice for engineers who demand high-performance materials. Our acetal homopolymer empowers innovative product design with superior mechanical properties, unmatched machinability and design flexibility. We provide materials, knowledge and collaboration to achieve breakthroughs that build a better future.

Delrin is seeking a Customer Service Specialist to join our Delrin team at Experimental Station in Wilmington, DE. As a Customer Service Specialist, you have complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts. You will interface with customers as well as internal and external functional partners. By building successful relationships, you will align multiple internal resources and capabilities toward the goal of zero-defect customer satisfaction.

We offer a competitive benefits package that is effective on the first day of employment. This includes medical, dental, vision, 401k, vacation, holiday, and a bonus plan.

• Responsible for multiple SAP transactions (i.e., order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
• Review daily reports to proactively address and resolve issues (i.e., open order report, returns report, SAP block report, Power BI, Order Commitment Report, etc.)
• Quickly identify and own resolution of customer issues
• Work with Order Coordinators, Asset Schedulers, and other supply chain partners to assess and resolve material availability, supply issues, order management and prioritization.
• Engage sales team on customer issues and requests, pricing, and approvals, followed by necessary actions to resolve.
• Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments.
• Work with Sales on new customer set-up/changes, pricing, order fulfillment issues, complaints, and samples.
• Understand and support both internal and external audit requirements as it relates to customer service activities.
• Provide timely responses for all control & audit requests, including month-end order to cash processes.
• Responsible for acting within assigned delegation of authority to perform SAP transactions (i.e., credits, returns, samples) while adhering to internal controls.

• High School diploma or GED and Minimum 5 years’ previous customer service experience with emphasis on sales to cash
• Proficiency in SAP R/3 or another ERP system required.
• Intermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint);  experience is a plus.
• Associate or bachelor’s degree preferred.

• A challenging position in an entrepreneurial, independent company with large growth goals.
• Opportunity to be a part of the team developing a new business model to take the company into the future, with a strong emphasis on growing the brand.
• A competitive remuneration package with generous benefits.

Our culture is grounded on the foundations of Stewardship, People, Growth, and Excellence, guiding us as we engineer a better future, together.

• Stewardship - We embrace stewardship, upholding the safety and wellbeing of our people, our customers and our communities.
• People - We empower our people, fostering a culture of respect, empowerment, and continuous development.
• Growth - We focus on growth, embracing innovation and adaptability to expand possibilities for our customers and our business.
• Excellence - We drive excellence, achieving superior results through agile execution and advanced solutions.

Delrin is an equal opportunity employer committed to diversity and inclusion . We encourage qualified candidates of all backgrounds to apply for this exciting opportunity to join our team and contribute to our continued success .