Tenant Experience Coordinator

Tenant Experience Coordinator

Location:

Wilmington, Delaware

Schedule:

Monday – Thursday: 11:00 AM – 8:00 PM;
Friday: 8:00 AM – 5:00 PM. On days without evening events, the workday may be 8:00 AM – 5:00 PM.

• Community Management
  • Create a welcoming, friendly environment to ensure high member satisfaction.
  • Plan and launch community initiatives that connect different organizations.
  • Lead networking events and manage digital community communications.
  • Expand local community outreach and partnerships.
  • Foster a sense of inclusivity where fresh ideas are welcomed.
  • Maintain deep knowledge of membership requirements, guidelines, and policies, explaining them to members as necessary.
  • Assist the onboarding process for new members and coordinate member moves.
• Events Planning & Execution
  • Coordinate, set up, and oversee on-site community and networking events.
  • Build engagement and attendance for community programming.
• Facilities & Operations
  • Ensure all shared technology, conference rooms, and work spaces are in perfect working order.
  • Maintain a professional, clean, and organized aesthetic across the facility at all times.
  • Manage all building operations to the satisfaction of members.
  • Ensure members are aware of issues that may impact them.
• Business Development
  • Promote new initiatives and expand memberships.
  • Conduct tours for prospective members.
  • Maintain a positive relationship with key vendors.
  • Contact community leaders to generate interest.

• A proactive, self-starting professional who takes initiative and follows through.
• Resourceful problem-solver who enjoys finding solutions rather than focusing on obstacles.
• Willing to roll up your sleeves and jump in wherever needed to ensure an exceptional tenant experience.

• 2+ years of experience in sales, hospitality, property management, retail, or customer service.
• Strong tech literacy: comfortable troubleshooting basic Wi‑Fi, AV equipment, and digital platforms.
• Excellent verbal and written communication skills.
• Passion for Delaware and its entrepreneurial community.
• Fluent in English;
  Spanish language ability is a plus.
• High-level ethics, empathy, and dependability.

This role is not eligible for employment visa sponsorship (e.g., H‑1B, TN, E‑3) now or in the future.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC offers support to colleagues with disabilities and encourages applicants to disclose specific needs. CSC only accepts resumes from approved employment agencies.