Credit Ops Manager II

Overview

You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a dynamic team, drive performance, and foster innovation. Your expertise will be instrumental in aligning our credit operations with organizational goals and risk management strategies, providing a platform for career growth and development.

You will be at the forefront of shaping our credit policies and managing credit risk. This role offers an exciting opportunity to lead a dynamic team, drive performance, and foster innovation. Your expertise will be instrumental in aligning our credit operations with organizational goals and risk management strategies, providing a platform for career growth and development.

Position:
Credit Operations Manager II

• Develop and implement credit policies to ensure alignment with organizational goals.
• Manage credit risk by analyzing data and making informed decisions.
• Provide guidance and support to the credit team to meet and exceed performance targets.
• Foster a culture of innovation, encouraging new ideas that add value to our credit operations.
• Utilize advanced computer literacy skills to optimize credit processes.

• 2+ years of experience in developing and implementing credit policies with a focus on managing credit risk.
• Proven ability to lead a team towards achieving performance targets, with experience in mentoring, coaching, and effective delegation.
• Advanced proficiency in customer service, with a track record of understanding and responding to customer interactions.
• Demonstrated ability in cross-functional collaboration, coordinating efforts, and leveraging diverse perspectives.
• Advanced computer literacy, with the ability to use technology effectively in a professional setting.

• Proficiency in prompt writing for clear and concise credit-related communications and documentation.
• Experience in integrating artificial intelligence tools to enhance credit operations processes and streamline workflows.
• Basic digital proficiency for effective utilization of credit management systems and tools, including automation solutions.
• Capability to conduct preliminary data analytics to support credit decision-making and identify trends.
• Strong collaboration skills to work effectively with team members and ensure smooth credit operations and process improvements.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for…