Risk Management - Credit Collections Associate

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Senior Associate within the Credit Risk Collections Team, you will play a pivotal role in identifying, assessing, and mitigating risks to ensure we operate within established risk parameters and achieve long-term performance goals for Chase Card Services. We are looking for someone who will bring energy, curiosity, a willingness to learn, and a desire to do the right thing.

This particular position will be responsible for providing oversight and integration of Strategic Co-brand Initiatives and centralized activities supporting our collections risk criteria working in close collaboration with various stakeholders within and outside card risk organization. This position offers significant cross‑functional exposure, working closely with operations, product, marketing, technology, and other teams to develop collections risk criteria, integrate new processes and capabilities, ensure robust oversight and controls, monitor performance, and deliver significant value through increased collections.

As part of the broader Card Collections Credit Risk Team, you will play a key role in shaping the future of our collections processes, lending products, and mitigating losses.

• Develop comprehensive analytics to measure and challenge key business initiatives and recommend innovative solutions
• Work independently and in teams to identify and assess performance trends, utilizing both statistical and data mining tools and quantitative methodologies
• Conduct root cause analysis to provide clear, actionable recommendations to senior leadership and various stakeholders
• Prepare and present detailed risk monitoring reports to senior management and stakeholders, ensuring clear communication of findings
• Gather requirements, map business processes, identify gaps, and track and manage key deliverables to meet challenging timelines
• Monitor internal and external behavioral data along with public information on industry trends, regulatory changes, and credit risk management best practices to continuously improve risk collections processes

• A Bachelor's degree or higher in a quantitative discipline (ex: Finance, Statistics, Economics, Mathematics, Engineering, Operations Research, among others) and 3+ years of analytics experience
• Ability to logically structure and execute analyses using strong analytic, interpretive, and problem solving skills
• Ability to translate complex analysis into practical solutions and create concise presentations with sound business conclusions
• Ability to present findings to various levels of management
• Ability to adapt to new tools and technologies quickly, demonstrating a proactive approach to learning and applying innovative solutions
• Possess the drive to succeed, be results oriented, thrive in a fast‑paced environment, have high attention to detail, and independently make decisions
• Previous experience with either SAS, SQL, Python, or Tableau analytic tools (other coding languages would be considered)
• Experience with timelines, program management, and project management

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may…