Wilmington Trust Institutional Services Relationship Manager- Wilmington, Delaware

Overview

Provides operational, risk, and client service support for institutional client relationships within a team‑based coverage model. Works primarily in a backup and execution capacity in close partnership with senior Relationship Managers to ensure continuity of service, accuracy of processing, and adherence to risk and control standards.

• Support assigned institutional client relationships by executing daily administrative and transactional responsibilities accurately in accordance with client directives, policies, and procedures.
• Submit and/or approve transactions, activity, and workflows in a timely and accurate manner while maintaining strong documentation standards.
• Serve as a designated backup contact for senior Relationship Managers, ensuring seamless coverage during planned and unplanned absences.
• Maintain visibility into assigned client activity, open items, and priorities to support continuity of service.
• Review, respond to, and annotate compliance, monitoring, and control reports for supported relationships; execute escalations of issues and exceptions appropriately.
• Participate in client calls as requested, demonstrating preparedness, professionalism, and clear communication.
• Execute disbursement‑related activities in strict adherence to internal controls, including validation of payment instructions and escalation of discrepancies.
• Maintain a strong understanding of internal policies, procedures, and control requirements; complete all required training within established time frames.
• Collaborate with peers across coverage groups to ensure effective handoffs, backup coordination, and knowledge sharing.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s risk appetite.
• Identify operational, client, or risk issues and escape promptly using clear, factual problem statements and recommended next steps.
• Maintain internal control standards, including timely implementation of internal and external audit actions and resolution of issues raised by regulators, as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

M&T Bank is committed to fair, competitive, and market‑informed pay for our employees. The pay range for this position is $68,400.00 – $ Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.