VP Enterprise Application Manager; Hybrid

Position: VP Enterprise Payments Application Manager (Hybrid)
Overview

Work Arrangement:

* This position is available as a hybrid position in our Wilmington, DE or Sioux Falls, SD office.
* The VP Enterprise Payments Application provides end-to-end ownership of the Global Payments Platform (GPP), which supports the organization's core payment transaction processing, including but not limited to ACH, Wires, Real Time Payments (RTP), Fed Now, and emerging payment rails such as stable coins. This role oversees a mission-critical payments platform that enables client growth, increasing transaction volumes, and future expansion of payment capabilities.

The VP is accountable for platform strategy, operational stability, risk management, financial oversight, and vendor governance, ensuring the platform operates reliably, securely, and in compliance with regulatory and enterprise standards. In partnership with Technology, Operations, Risk, Finance, Legal, and Client teams, the VP drives platform performance, scalability, and continuous improvement while aligning GPP with enterprise architecture, payments strategy, and business growth objectives.

At The Bancorp, we've spent over 20 years driving innovation in the financial services industry. As a trusted partner to businesses from startups to Fortune 500 companies, we provide the people, processes, and banking technology to help our clients succeed. Whether you're working in Fintech Solutions, Institutional Banking, Commercial Lending, or Real Estate Bridge Lending, you'll have the opportunity to be part of a team that's transforming businesses with forward-thinking, tech-powered solutions.

Key Responsibilities

Executive Ownership of GPP - Provides end-to-end executive ownership of the Global Payments Platform (GPP), ensuring reliable, compliant, and scalable processing across ACH, Wire, RTP, Fed Now, and future payment rails. Application Lifecycle & Production Oversight - Oversees the full application lifecycle, including production support, release management, defect remediation, enhancements, and operational readiness to ensure high availability and service levels. Platform Strategy & Roadmap Management - Defines, maintains, and executes the long-term GPP platform roadmap, balancing operational stability, regulatory requirements, client needs, and enterprise growth objectives.

Risk Management, Resilience & Audit Readiness - Owns platform risk management, operational resilience, disaster recovery, business continuity, and audit readiness. Ensures controls, documentation, testing, and monitoring meet regulatory and enterprise standards. Vendor & Third-Party Management - Manages payment platform vendors and third-party providers, including performance oversight, contractual compliance, service levels, risk management, and remediation of issues and findings. Financial Oversight & Billing Governance - Provides financial oversight for GPP, including cost management, transaction volume analysis, and billing validation.

Partners with Accounting, Legal, and Finance to ensure transparent, accurate, and auditable billing models. Platform Performance, Capacity & Scalability - Oversees platform performance, capacity planning, and scalability to support increasing transaction volumes, new clients, and additional payment rails without compromising stability. Change Management & Continuous Improvement - Provides executive oversight of change management for payment system projects, releases, conversions, and implementations.

Drives continuous improvement, modernization initiatives, and operational efficiency. Stakeholder & Client Partnership - Partners with Technology, Operations, Risk, Client, Sales, and Implementation teams to support client onboarding, integrations, data flows, and growth initiatives while ensuring platform readiness and alignment. Incident & Escalation Leadership - Serves as the executive escalation point for critical platform incidents, ensuring timely decision-making, cross-functional coordination, root-cause analysis, and communication through resolution.

Performs other duties as assigned. Up to 25% travel required. Ability and willingness to travel between Wilmington, DE and Sioux Falls, SD as needed.

Man…