VP Payments Operations Manager; Hybrid

Position: VP Payments Operations Manager (Hybrid)
Overview

Work Arrangement:

* This position is available as a hybrid position in our Sioux Falls, SD or Wilmington, DE office.
* The VP of Payment Operations Manager will oversee the daily operations and support the long-term strategy of payments at the Bank which could include ACH, Wires, Real-Time Payments, Fed Now, and Push to Card transactions. This position is responsible for ensuring processing for Clients, Originators and Processors are handled timely, efficiently, with proper redundancy, securely, and fully compliant with rules and regulations.

The individual will be responsible for identifying trends in the market and working with senior leaders in the Payments organizations to ensure operational support for new payment options, new client onboarding, and sales support to enable revenue growth. Coordination, communication, and partnership across Payments, IT, VMO, and Operations teams will be a key factor to the success of the Payment Operations teams and leading the support of strategic business directives.

This position will oversee staff in Wilmington, Sioux Falls, and Off-shore staff.

At The Bancorp, we've spent over 20 years driving innovation in the financial services industry. As a trusted partner to businesses from startups to Fortune 500 companies, we provide the people, processes, and banking technology to help our clients succeed. Whether you're working in Fintech Solutions, Institutional Banking, Commercial Lending, or Real Estate Bridge Lending, you'll have the opportunity to be part of a team that's transforming businesses with forward-thinking, tech-powered solutions.

Responsibilities

Creates a high-performance culture, emphasizing core management leadership initiatives and developing and executing on current and future strategies that align with strategic goals. Represents Payment Operations and effectively collaborate with important functional stakeholders including Payments, IT and VMO to provide operational solutions to strategic business needs. Identifies trends in the marketplace and work across senior leadership in the Payments space to demonstrate operational capabilities to meet client demands or future opportunities.

Services client needs including presenting solutions for payment support and showcasing capabilities to enhance client experience. Effectively leads clients during onboarding process to ensure proper integration, testing, documentation and adherence to rules and regulations. Drives, ensures, and assists with the designing and monitoring of disaster recovery and business continuity plans and procedures for Payment Operations. Establishes monitoring parameters to provide an early warning of issues and/or problems with file transfer and vendor processes.

Establishes appropriate escalation paths to ensure notification of and resolution of all issues. Provides management and oversight into the change management process for payment systems projects, conversions, and implementations. Works with payments teams and vendors to ensure future product releases cover changes in business needs and ensure testing and quality assurance are performed per department policies and procedures, documentation is updated, department staff are trained on new procedures or processes and system changes or client go-live events are communicated timely to all affected bank teams.

Establishes monitoring of payment transaction and administration activities to detect issues and responds to problems quickly. Approves payment transactions requiring management approval levels. Oversees work between internal clients, vendors, and IT to resolve system and other technical issues affecting file processing. Determines scope of problem including identifying clients who may be impacted by the issue, estimated time to resolve issue, contact internal clients and provide status updates, and determines the need to switch to alternate or contingency processing workflow/platforms to meet processing deadlines.

Alerts leadership to major issues and recommendations. Participates in all RFPs for 3rd party fintech providers to ensure all solutions will integrate smoothly with existing platforms and processes and to ensure that solutions can be supported by Payment Operations. Analyzes and monitors ongoing opportunities to maximize operational and systemic efficiencies and to reinforce core system and procedural redundancies. Presents recommendations to senior leadership to continually improve and enhance operational processes and technologies supporting Payment Operations.

Partners with the systems development teams to build additional functionality, notifications, and other application and platform modifications. Maintains awareness of regulatory updates impacting payment types. Acts as the primary escalation contact for client relationship managers for elevated client issues. Performs other duties as assigned. Occasional travel (1-2 times a year between Wilmington, DE and Sioux Falls, SD). Manager Responsibilities

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