Assistant Director Personal Taxes & Account Services

Summary Statement

Reporting to the Director of Revenue (DOR), this position will be responsible for DOR operations in collections and public service. The incumbent creates procedures to ensure taxpayer contacts with DOR are polite, accurate, and appropriately resolved by DOR in a timely fashion. On the collections side, the incumbent conducts optimization reviews to ensure bankruptcy, garnishment, and payment plan programs are properly oriented to maximize collection of delinquent taxes.

Additional duties include advising on legislative and technological developments and procurement and management of vendor contracts.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Directs the overall operations of the reporting bureaus by developing goals, objectives and performance measures.
• Applies statistical inference and standardized cost-benefit analysis to demographic, financial, and tax return data to optimize collection efforts.
• Oversees/authorizes the development and implementation of new or revised audit and investigative programs, collection tools, and tax processing programs.
• Provides expertise on federal and Delaware tax law in service of problem resolution and bankruptcy proceeding activity.
• Participates in the analysis of current tax law to identify potential obstacles to efficient and accurate tax collection and drafts proposed changes to overcome these difficulties.
• Oversees the operations and maintenance of contractual collection of taxes, negotiates new contractual terms and ensures customer service and revenue collection standards are being met by contractors.
• Oversees/participates in the development and implementation of procedural taxpayer communication workflows to direct taxpayers to the proper source to address any need for information and/or assistance.
• Provides high‑level feedback on collections and public service reporting outputs and systemic software development for administrative software used by the Personal Taxes & Account Services section.
• Conducts meetings with taxpayers prior to any formal or administrative appeal in order to explain the Division's position and to seek resolution of the issue.
• Provides guidance and general direction to staff, evaluates performance based on conformance with mission of Division.

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of a Bachelor’s degree or higher in Accounting, Business Administration, Economics, Finance, Business Management, Computer Information Systems or related field.
• Three years' experience in auditing financial records and documents in accordance with Generally Accepted Auditing Standards, including assessment of internal and external controls.
• Three years' experience in analyzing personal or business records to determine tax liability in accordance with federal or state tax laws, rules, regulations, standards, policies and procedures.
• Three years' experience in interpreting federal or state tax code.
• Three years' experience in operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
• One year of experience in accounts receivable administration which includes developing and implementing budgets and strategic plans, cost benefit analysis of sectional initiative, and implementation of internal controls and standard operating procedures.
• Knowledge of reporting, telephony, and automated processing capabilities and financial administrative systems.

• Health Benefits, Dental Insurance, Vision Insurance
• Disability Insurance, Group Universal Life Insurance
• Retirement Benefits, Deferred Compensation
• Training and Development Programs
• Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules
• Flexible Spending, Pre‑Tax Commuter Benefits, Accident and Critical Illness Insurance

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.