Assistant VP, Loan Fraud Risk Lead

Job Purpose

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.

• Execution of customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• Demonstrate leadership behaviours: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).
• Communicate complex information and influence or convince stakeholders to achieve outcomes.

• Act as a subject matter expert for strategy management to prevent fraudsters and credit abusers from opening loans using own or stolen identities.
• Perform data analytics for designing and evaluating fraud strategies for their effectiveness and manage deliverables needed to implement.
• Own and manage fraud rules, scores, and detection strategies and work closely with fraud operations team.
• Deliver tangible business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience).
• Support model performance evaluation and work with governance teams for meeting governance requirements.
• Conduct defect reviews of high fraud losses cases to identify any gaps in fraud strategy, case management, or make procedural adjustments.
• May telecommute pursuant to company policies.
• Eligible for incentives pursuant to Barclays Employee Referral Program.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.