Corporate Trust Operations Specialist

Overview:

Provides operational, analytical and reporting support to Corporate Trust business partners, clients and bondholders.

Primary Responsibilities:

* Analyze and interpret Corporate Trust account details and incoming documentation from internal business partners and bondholders to ensure timely and accurate transaction processing on the bondholder system of record.

* Process new account setups, adjustments to existing accounts, transfers of ownership and/or payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.

* Research and resolve operational and/or calculation discrepancies in response from bondholders and business partners.

* Partner with business and support colleagues including helping assess system functionality and determining solutions for special processing needs to provide an optimal and consistent client experience.

* Ensure regulatory deadlines and department guidelines are met for operational processing to protect Company interests and retain and expand customer relationships.

* Identify processing issues and opportunities for control improvements; work with managers and peers in improving processes for those approved to increase efficiency.

* Communicate with bondholders and business partners in response to their inquiries.

* Develop and maintain an understanding of the business to identify, investigate and resolve issues to contribute to sustained operational performance and positive client interactions.

* Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

* Promote an environment that supports belonging and reflects the M&T Bank brand.

* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

* Complete other related duties as assigned.

Education and Experience

Required:

* Associate's degree or equivalent work experience

* 2+ years' relevant experience

Education and Experience Preferred:

* Bachelor's degree or financial services internship

* Financial services experience

* Securities knowledge

* Ability to work under time constraints while maintaining accuracy

* Strong analytical skills

* Strong problem- solving skills

* Strong written and verbal communication skills

* Detail-oriented

* Strong organizational skills

* Ability to partner with various stakeholders

* Strong interpersonal skills with ability to set examples for others

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Wilmington, Delaware, United States of America