Control Manager - Senior Associate

Job Description

Step into a pivotal role at JPMorgan Chase, where your expertise in compliance and risk management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

Position: Sr. Associate Control Manager – Consumer and Community Banking (CCB)

• Partner with and advise stakeholders to analyze risks and controls across the business, proactively find gaps or new risks, and identify root causes to advise solutions.
• Design, set up, and monitor controls using automation, AI, and data analytics to build a proactive risk culture.
• Review and provide program data (such as KRI/KPI), use analytics and visualization tools, and create reports to support business decisions.
• Take active ownership of Risk & Control Self‑Assessments by leading process walkthroughs and mapping exercises with different teams.
• Lead or support control program projects, ensuring regulatory compliance and addressing key risks, while identifying and driving improvements through new technology.
• Bring in skills like digital risk management, agile ways of working, and automation to keep the organization moving forward.

• Over 5 years of experience in financial services, specializing in controls, audit, quality assurance, or operational risk management.
• Applies risk management practices independently, escalates concerns, and assists others with standard risk issues.
• Analyzes routine and moderately complex data, identifies key issues, and supports analytical tasks.
• Utilizes change management resources, minimizes disruption, supports stakeholders, and escalates complex changes.
• Demonstrates data literacy by communicating insights, applying controls, and assisting with data‑related tasks.
• Makes sound decisions in routine and moderately complex situations, evaluates alternatives, and delivers timely outcomes.
• Influences others using facts and data, facilitates solutions, and escalates complex matters as needed.
• Builds productive relationships with internal stakeholders, adapts communication, and assists with engagement.
• Creates and delivers effective presentations, applies design principles, and supports presentation preparation.
• Applies systems thinking to recognize interrelated components, describe impacts, and solve problems.
• Collaborates across functions, promotes inclusivity, accepts responsibility, and works productively with peers and stakeholders.

Competitive total rewards package including salary and benefits such as comprehensive health care coverage, on‑site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Eligible employees may receive bonus or incentive compensation.

Our Consumer & Community Banking division serves Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk and focuses on control design, risk identification, issue management, and governance reporting.

We are an equal‑opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. Reasonable accommodations are provided for applicants and employees.

Equal Opportunity Employer / Disability / Veterans