GCM Relationship Manager II - Loan Agency

Overview

As part of the Loa Othern Market Solutions Division, the Loan Agency team provides third‑party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Our team is responsible for managing daily loan servicing, including transaction onboarding, processing assignments/trades, debt service payments, fundings, and loan reprices. The team focuses on high‑touch client service and continuous process improvement.

• Daily loan administration including transaction onboarding, debt service payments, loan fundings, loan reprices, amendments, and terminations.
• Resolve discrepancies and review trade documents for execution.
• Process executed trades in the loan system.
• Partner with relationship managers and internal parties to oversee portfolios, resolve issues, and foster client relationships.
• Liaise with clients and external parties to provide excellent customer service, resolve issues, and respond to client requests/questions in a timely manner.
• Assist with additional special projects and initiatives as requested.
• Understand and adhere to the company’s risk and regulatory standards, policies, and controls in accordance with the company’s Risk Appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Combined minimum of 4 years of higher education and/or work experience, including a minimum of 5 years of relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

• Bachelor’s degree focused on Finance, Business, Economics, or Accounting, and a minimum of 5 years of relevant work experience with direct client contact.
• Experience with Loan Agency or LoanIQ.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with an ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with the ability to build significant levels of trust with clients.
• Self‑confident and proven ability to work well with highly capable and successful individuals.
• Strong analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.

The pay range for this position is $89,000.00 – $ (USD).

Wilmington, Delaware, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state, or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.