Network Operations Lead​/Mastercard

Relationship Manager

As the driving force behind the Consumer & Community Bank's (CCB) strategic alliances with network partners, you will revolutionize how we connect with our customers and deliver innovative payment solutions. The CCB Payment Network Office is the central hub for managing and strengthening relationships with major card and account-based payment networks, ensuring alignment on strategy, innovation, and operational effectiveness. The office oversees and prioritizes key initiatives, monitors network performance, resolves issues, and facilitates stakeholder communication to address payment network opportunities and challenges.

As an Oversight & Compliance Lead on the Card Payment Networks Team, you will manage critical controls and operational processes between Chase and major card networks (e.g., Visa, Master Card). You will drive governance, risk management, and operational excellence, ensuring compliance and robust oversight of our payment network relationships.

Job Responsibilities

• Control Management & Oversight
• Lead the development, execution, and monitoring of control strategies for card network oversight
• Manage and track waivers, opt-ins, and opt-outs, including lifecycle management and oversight between Chase and payment networks
• Oversee agreements, contracts, SOWs, schedules, and amendments; maintain trackers and monitor contract changes or expirations
• Create, implement, and maintain internal controls to ensure compliance with network requirements and internal policies
• Oversee access to network portals and handle requests for new Network IDs, Business IDs, and Bank Identification Numbers, including intake and governance of changes for Chase
• Manage sanctions, validate fines, and oversee compliance programs; centralize oversight of network compliance program fines and ensure proper review and disposition
• Support audits, scorecard reviews, and performance reporting related to network operations and compliance
• Collaborate with business, operations, risk, compliance, audit, and technology teams to identify, assess, and mitigate risks
• Foster strong communication and cooperation across teams

Required qualifications, capabilities and skills

• 8+ years of experience in financial services, audit, control, third-party risk, risk governance oversight, project or program management, or compliance/legal oversight with a payments network
• Advanced knowledge of control design, evaluation, and operational risk frameworks
• Strong analytical, problem-solving, and communication skills
• Proven ability to lead cross-functional teams and influence senior stakeholders
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Deep understanding of card network economics, business models, and the acquiring and issuing landscape
• Ability to thrive in a fast-paced, high-growth, or early-stage environment
• Strong executive presence with excellent written and verbal communication skills
• Experience ensuring compliance with regulatory and contractual obligations

Preferred qualifications, capabilities and skills

• Experience at a major card network (Visa, Mastercard, Amex, Discover) or large financial institution

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of…