Senior Associate; Customer Verification - Private Banking & Institutional Services

Overview

We are seeking a detail-oriented and independent professional to join our Client Onboarding and Support team. You will play a critical role in ensuring the accuracy, completeness, and compliance of client onboarding for high‑net‑worth and institutional clients. Your work directly supports risk mitigation, regulatory compliance, and a seamless onboarding experience for Private Banking clients.

• Review KYC documentation for new client accounts, ensuring all required data, supporting documentation, and regulatory requirements are fully satisfied.
• Partner closely with Relationship Managers and internal teams to resolve questions, clarify requirements, and ensure timely account onboarding.
• Identify gaps, inconsistencies, or potential risk indicators and take appropriate action, including escalation when needed.
• Ensure all reviews are completed accurately and efficiently within established same‑day service level expectations.
• Work across multiple systems to validate information and complete reviews with a high level of precision.
• Provide feedback to onboarding partners to improve quality, consistency, and adherence to KYC standards.
• Recognize trends or recurring issues and contribute to process improvements and stronger controls.

you will spend your day reviewing new account onboarding packages ensuring each meets strict KYC and regulatory standards before approval. You will work independently while collaborating with a small team to meet daily deadlines, often completing reviews by end of day. While the role does not involve direct client interaction, you will serve as a critical partner to Relationship Managers and internal stakeholders, helping ensure accounts are opened accurately and efficiently.

Once Private Banking work is complete, you may also support Corporate Trust account reviews, adding variety and broader exposure across business lines.

• 6+ years’ combined higher education and/or work experience.
• Experience supporting Private Banking, Wealth Management, or Capital Markets environments.
• Prior experience reviewing financial documentation or working within controlled, compliance‑driven processes.
• Strong attention to detail and ability to identify missing or inconsistent information.
• Ability to work independently and manage a high‑volume workload with tight deadlines.
• Experience in banking, financial services, or a related field.
• Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements.
• Background in operations, back‑office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting).
• Strong organizational and time‑management skills.
• Clear and effective written and verbal communication skills.

• Bachelor’s degree in Business, Finance, Accounting, or a related field.

This is a hybrid role requiring four days per week in the office. Eligible candidates must live within reasonable commuting distance to one of our two offices:

• 1100 North Market Street, Wilmington, DE 19801
• 626 Commerce Drive, Amherst, NY 14228

Monday‑Friday, 8:00am‑5:00pm (with a one‑hour lunch break).

This is an opportunity to step into a highly detail‑driven, risk‑focused role within Private Banking, where your work has a direct impact on compliance, client onboarding quality, and operational integrity. It’s an ideal position for someone looking to deepen their experience in KYC, regulatory review, or financial operations in a fast‑paced, high‑accountability environment.

Hourly: $32.89 – $54.81 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.