Head Teller

Overview

Job Location:

Wilmington, DE 19808
Position Type:
Full Time
Education Level: High School
Salary Range: $17.88 - $29.48 Hourly
Job Shift: Day

Responsible for all functions related to teller operations and teller area. Responsible for the management of all cash in the office. Directs and trains teller personnel and receptionist.

• Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP).
• Educate members on various credit union policies, procedures and related laws and regulations where applicable.
• Direct and train teller personnel and front desk duties.
• Maintain the cash vault. Count, verify and package currency and coin for shipment. Place orders for cash.
• Resolve member problems and approve exceptions. May authorize service fee refunds when appropriate.
• Cross-sell credit union products and services when possible.
• Oversee maintenance and settlement of the ATM where applicable.
• Oversee maintenance and settlement of the CDM/TRCs where applicable.
• Investigate teller losses and institute corrective action.
• Prove branch daily work.
• May process selected payroll postings. Research and adjust payroll/transfer deposit problems.
• Provide assistance to tellers with questions they are unable to answer.
• Perform all duties of a teller when necessary.
• Conduct monthly audits of all teller drawers, vaults, ATMs and cash dispensing machines where applicable.
• Other duties as assigned.

• Lifting up to 50 pounds (coin bags) and carrying it 15 feet is frequently required. Normal lifting up to 10 pounds is occasionally required.
• Extended sitting of up to 70% of the time.
• Bending, reaching above or below shoulder level is occasionally required.
• Twisting may be frequently required.
• Some exposure to dust and/or extreme noise levels may occasionally apply.
• Intermediate mathematical skills (calculations/concepts involving decimals and percentages).
• Ability to use PC software and office equipment.
• Knowledge of credit union policies and procedures related to the operation of the teller area.
• Excellent verbal communication skills.
• Occasional travel and irregular hours may be required.
• Must be bondable.

• High school diploma or the equivalent.
• Cash handling and settlement experience.
• Customer service experience.
• Experience as a teller and/or trainer.

The information in this position description is intended to illustrate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of any employee assigned to this position.