Health​/Human Service Case Manager II

Introduction

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today.

DHSS is a great place to kick‑start your profession. For more information, please visit (Use the "Apply for this Job" box below). today!

The incumbent is responsible for providing assessment and case management of specialty court clients referred by Delaware Courts. Clients are in the community & under DOC supervision. Work includes conducting assessment of behavioral health needs, referring clients to appropriate care, following client progress, reporting to court via status hearings & reports, assisting clients with accessing medical care, housing, education and other services, and conducting urine drug screen monitoring.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. The applicant shall have education, training and/or work experience in the treatment of individuals with a mental health diagnosis.

• Interview client, family, or professional sources to determine the client’s needs for a variety of health and human services which may include employment, job search, and basic skills remediation.
• Develop a comprehensive, cost‑effective service plan utilizing in‑house sources, referrals, contracted providers, or institutions.
• Conduct ongoing monitoring and assessment of service delivery for optimum quality and efficiency; authorize and recommend necessary changes and adjustments.
• Maintain comprehensive case records, summaries, statistical and narrative reports, and complete required forms.
• Establish effective working relationships with clients, family, community, and professional sources.
• Provide guidance and relevant information to connect clients with needed services which may include protective, adoption, and related services.
• Provide information and case coordination on-site, via email or telephone to individuals or groups.
• Supply information and responses to inquiries regarding services for clients, family, community, and government agencies.
• May provide supportive casework to clients prior to, during, or after hospitalization based on physician diagnosis and recommended treatment.
• Use automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicate and interact effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Perform other related duties as required.

• Six months’ experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Six months’ experience in making recommendations as part of a client’s service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months’ experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months’ experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months’ experience in narrative report writing.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. DHSS does not provide employment‑based sponsorship. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for…