Epic Patient Experience Analyst

Job Details

Applicants must be currently authorized to work in the United States. Christiana Care will not sponsor applicants for this position for an employment visa now or in the future.

This role is a HYBRID position requiring frequent on-site work. Must be within a commutable distance.

Why Christiana Care?

Do you want to work for one of the top healthcare systems in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at Christiana Care!

Christiana Care, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and Home Health have all received ANCC Magnet Recognition.

Christiana Care Offers:

* Medical, Dental, Vision, Life Insurance, etc.

* Two retirement planning offerings, including 403(b) with company contributions.

* Generous paid time off with annual roll-over and opportunities to cash out.

* 12-week paid parental leave

* Tuition assistance

* Incredible Work/Life benefits including annual membership to , access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Primary Function:

The primary function of the Patient Experience Analyst is to support the design, build, configuration, testing, implementation, and optimization of the Patient Experience module. MyChart Bedside, Hello World SMS, Cheers
- Campaigns, Cheers
- Call Management, and Welcome Patient Kiosk. The analyst ensures these tools are tailored to meet the needs of patients and healthcare providers, facilitating seamless communication, efficient workflows, and improved patient interactions throughout their healthcare journey.

Education and Experience Requirements:

* Bachelor's degree in Information Technology, Healthcare Administration, Health Informatics or a related field.

* 2-3 years of experience working with Epic systems or similar EHR platform required.

* High School diploma with 5 years of related experience may be considered in lieu of bachelor's degree.

* Knowledge of patient engagement strategies and best practices.

* Epic MyChart Certification preferred

Principal Duties and Responsibilities:

* Configure and optimize the Epic Patient Experience modules to align with organizational workflows and enhance patient engagement.

* Customize MyChart Patient Experience Platform, MyChart Care Companion, and MyChart Bedside to meet the needs of patients and healthcare providers.

* Implement and manage Hello World SMS for patient communication and engagement.

* Develop and execute campaigns using Cheers - Campaigns to improve patient outreach and education.

* Set up and maintain Cheers - Call Management to streamline patient communication and support.

* Configure and support the Welcome Patient Kiosk to improve patient check-in processes and reduce wait times.

* Collaborate with clinical, operational, and IT teams to understand their needs and translate them into system requirements.

* Develop and maintain documentation for system configurations, workflows, and training materials.

* Conduct training sessions for end-users, including healthcare providers and administrative staff, to ensure effective use of the Epic Patient Experience modules.

* Provide go-live support and troubleshooting assistance to ensure a smooth transition to the new system.

* Offer ongoing support and maintenance for the Epic Patient Experience modules post-implementation.

* Create and execute test scripts to validate system functionality and ensure accurate configuration.

* Identify and resolve issues discovered during testing phases, including unit testing, integrated testing, and user acceptance testing (UAT).

Annual…