Patient Service Representative

Patient Service Representative

We are seeking a professional and customer-focused Patient Service Representative to support front-end operations for a healthcare organization in Wilmington, Delaware. This role is responsible for providing excellent service to patients while handling scheduling, registration, insurance verification, intake support, and general administrative duties. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced medical office environment.

• Greet patients and visitors in a courteous and professional manner
• Schedule, confirm, and reschedule patient appointments
• Register patients and update demographic, insurance, and contact information
• Verify insurance eligibility, benefits, and referral requirements
• Collect copays, balances, and required patient forms at check-in and check-out
• Answer inbound calls and respond to patient questions regarding appointments, forms, and office procedures
• Maintain accurate patient records within the electronic medical records system
• Assist with patient intake, appointment preparation, and routing of messages to clinical staff
• Coordinate with providers, medical assistants, and billing staff to support smooth office workflow
• Handle scanning, filing, faxing, and other general administrative tasks
• Support compliance with HIPAA and organizational policies regarding patient privacy and documentation
• Resolve routine patient concerns and escalate issues as appropriate