Medical Support Assistant

Summary

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (MSA). The Medical Support Assistant will function in Health Administration Service. Duties may be performed in Clinic Based Outpatient Clinic (CBOC) - Inpatient and/or Outpatient Clinic.

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (MSA). The Medical Support Assistant will function in Health Administration Service. Duties may be performed in Clinic Based Outpatient Clinic (CBOC) - Inpatient and/or Outpatient Clinic.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

• United States Citizenship:
  Be a citizen of the United States (U.S.)
• Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Experience:
  
  None
• Education:
  
  High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration:
  None
• Foreign
  
  Education:
  
  To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• English Language Proficiency:
  Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• Grade Determinations:
  Medical Support Assistant - GS-05:
  
  Experience:
  
  One year of creditable experience equivalent to the next lower grade
• This is a developmental level MSA position
• It is expected that MSAs at this level will receive minor and less frequent guidance from higher experienced staff members for more difficult tasks
• Assignments at this level include - but are not limited to: scheduling and rescheduling patients for treatment
• interviewing patients for appointments
• referring patients to other medical specialty clinics
• providing information to patients necessary to resolve VA Handbook complaints
• interacting with both internal and external customers
• reviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative records
• verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• obtaining medical information from patients
• coordinating information and actions related to patient care and services
• and scheduling appointments in accordance with VHA national scheduling guidelines
• MSAs at this level refer all questions regarding medical attention to the appropriate health care team member
• OR
  
  - Education:
  
  Two years of education above high school
• In addition to the experience or education above - the candidate must demonstrate the following Knowledge
  - Skills - and Abilities (KSAs):
  Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information into or from electronic health records - scheduling systems - or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person - electronically - and/or by…