Unit Clerk II - Flex e​/o wknd & e​/o hol

Unit Clerk II - FT Flex - 11a-11:30p; e/o weekend & e/o holiday

To promote patient, physician, and staff satisfaction through proactive, supportive administrative services. Performing functions of receptionist, data entry clerk, order entry clerk and liaison to ancillary departments

and inter-agencies. Performs clerical, and related duties as required to facilitate effective patient care.

• Handle communication in the various areas of the Emergency Department using CCHS telephone etiquette policy
• Receives records and relays messages promptly and courteously.
• Makes 911 calls for Trauma Codes/Alerts, Codes/Alerts/other established emergent protocols
• Places calls to physicians and other agencies for patient disposition as requested.
• Receives inter- and intra-departmental communications and address appropriately
• Directs physicians to appropriate nursing personnel for physician orders.
• Delivers telephone messages to patients, nurses, providers promptly
• Functions as receptionist and directs patients and visitors, provides visitor passes at ED information desk.
• Uses an ED tracker system functionality appropriately. Obtains patient signatures for consent to treat forms immediately following quick registration for the entire Emergency Department utilizing a workstation on wheels.
• Demonstrates knowledge of facility regulations regarding visitors.
• Confirms accurate demographic and ensure patient pharmacy information, including verification of certain insurance, motor vehicle information are up to date.
• Must be able to communicate effectively and efficiently with the registrar team in person or via the TEAMS online application
• Maintains a solid working knowledge of Trauma Alerts and Codes specific to the Emergency Department, reducing patient risk while delivering immediate patient care.
• Performs clerical duties related to admission/discharge/transfer using the departmental established computer system.
• Maintains and completes Synergy/Orthopedic insurance forms for patient ortho equipment which includes but not limited to
• printing records as requested by physician from the Power chart system.
• Follows and adheres to the principles to giving five-star Customer Service care for all patients no matter the background
• Makes entries into reporting system to comply with HIPPA regulations, for all information released to reporting agencies.
• Assists in development and implementation of customized new employee orientations.
• Precepting of new Emergency Department employees.
• Active members of various committees and work groups.
• Assists with records and reports, preparation and assembling of charts and forms.
• Assists administrative residents with follow-up including sending letters and faxes to physicians and outside agencies and other health care facilities.
• Always maintains patient confidentiality.
• Performs assigned work safely, adhering to established departmental and safety rules and practices.
• Reports to supervisor any unsafe activities, conditions, hazards, or safety violations.
• Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required or assigned, which are reasonably within the scope of position

• High school graduate or equivalent.
• Two years’ clerical or related experience required.
• Experience in a patient care environment preferred.
• An equivalent combination of education and experience may be substituted.

Hourly Pay Range: $18.55 - $26.90

This pay rate/range represents Christiana Care’s…