Crisis Support Clinician

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Full Time Admin Support Dover, DE, US

Salary Range: $38,983.00 To $52,742.00 Annually

Signing Bonus: $4,000

Retention Bonus after 1 year: starting at $1000

Shift differential for worked hours between M-F 5:00pm and 8:00am, weekends and holidays: $2 per hour

Summary/objective

The Crisis Support Clinician is an integral member of the team-based approach to crisis intervention in Delaware’s Mobile Response and Stabilization Services (MRSS) program, providing rapid, trauma-informed, and community-based behavioral health support to children, youth, and their families during times of crisis. the Crisis Support Clinician assists, coordinates, and supports crisis interventions, stabilization planning and connection to long-term services within Delaware’s System of Care.

This role emphasizes teaching, practicing, and reinforcing skill-building interventions such as de-escalation, soothing techniques, and safety planning, both with youth and their caregivers. Services are provided in homes, schools, and other community settings to ensure accessibility and family-centered support.

Essential Functions:

Crisis Response & Stabilization:

• In a team-delivery model, respond quickly and effectively to behavioral health crises involving youth ages 2–17.
• Provide de-escalation support and emotional regulation strategies to youth and caregivers.
• Assist the Lead Clinician in providing safety while assessing risk and developing individualized safety and stabilization plans.
• Deliver short-term, strength-based interventions designed to stabilize crises and reduce emergency system utilization.
• Assist parent/guardian with Environment Safety Scan to ensure sharps, medications, and other areas of risk are mitigated, in alignment with the Comprehensive Safety Plan.
• Participate in on-call rotation, including evenings and weekends, as needed.

Family Engagement & Support:

• Build rapport with youth and families to foster trust, safety, and collaboration.
• Empower caregivers with tools and strategies to manage behavioral health challenges in the home.
• Support families in navigating acute stress and conflict while promoting resilience and self-efficacy.
• Encourage and reinforce the use of soothing and calming techniques within the home environment.
• Assist in identifying family strengths and protective factors that can be leveraged in crisis planning.

Connecting to the System of Care:

• Serve as a bridge between families and Delaware’s child-serving systems (e.g., DSCYF, Division of Prevention and Behavioral Health Services, education, juvenile justice, child welfare, and community providers).
• Provide warm hand-offs and referrals to behavioral health, peer support, care coordination, and wraparound services.
• Collaborate with system partners to ensure continuity of care and long-term stabilization.
• Advocate for culturally competent, accessible services that meet the needs of youth and families.
• Promote family voice and choice in care planning and service connection.

Documentation & Compliance:

• Complete timely and accurate documentation of all contacts, interventions, and referrals in compliance with Delaware’s MRSS guidelines and agency policy using agency-approved electronic health record systems.
• Maintain confidentiality and uphold ethical and professional standards.
• Ensure compliance with state regulations, ethical guidelines, and confidentiality requirements.
• Participate in required trainings and ongoing professional development to maintain proficiency in MRSS service delivery.
• Work closely with the Lead Clinician and MRSS team to ensure coordinated and effective service…