Quality Control Room Inspector

Responsibilities

• Follow 15/5 rule, make eye contact and smile at 15 feet, greet guest within 5 feet, to ensure complete guest satisfaction.
• Conduct daily inspections of all areas cleaned by the Housekeeping Department including guest rooms and public areas.
• Train all housekeeping and laundry staff according to expectations and standards.
• Communicate daily with other management and staff to ensure compliance with operating procedures.
• Establish and implement standards and procedures for housekeeping staff.
• Update safety procedures and ensure compliance with fire and safety issues.

• Must wear approved uniform at all times while working, including nametag.
• Responsible for assisting in cleaning rooms or public areas and performing laundry functions as workload may require.
• Responsible for establishing and implementing proper standards and procedures for housekeeping staff ensuring brand and corporate standards.
• Enforces established policies and procedures for CMC and the hotels brand.
• Responsible for training all housekeeping and laundry staff according to expectations and standards.
• Communicates daily with other management, and department heads and employees to ensure proper operating procedures are in compliance.
• Responsible for conducting daily inspections of all areas cleaned by the Housekeeping Department including the guest rooms and public areas.
• Record all relevant information on the Housekeeping Inspection Report.
• Responsible for installing inventory controls for uniforms, linens and/or supplies to be monitored by issuance procedures and purchasing.
• Responsible for inventories of guest supplies and amenities including equipment on an ongoing basis.
• Responsible for monitoring and controlling the budget.
• Responsible for key control as noted in the housekeeping manual.
• Responsible for managing, monitoring and making adjustments to comply with energy conservation program management.
• Responsible for ensuring proper maintenance in regard to building, furniture, fixture, and equipment.
• Responsible for evaluating condition of furniture, fixtures, dcor and make recommendations and assist in the coordination of rehab projects.
• Ensures Security for the hotels customers, employees, and property assets.
• Responsible for updating all safety procedures.
• Responsible for compliance with fire and safety issues.
• Responsible for following and implementing the DND policy to fellow associates, reference Life Safety handbook if necessary.
• Responsible for reporting maintenance issues, using the corporate approved tickets, and making sure room is noted as out of order until repair can be made.
• Responsible assisting Executive Housekeeper in conducting room attendant training to improve weak areas reflected in the individuals performance evaluations.
• Responsible for assisting the Executive Housekeeper in completing room assignments for the Room Attendants from the Housekeeping Report.
• Responsible for serving as the Executive Housekeeper in their absence for days off, sick, vacation or other.
• Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property.

• housekeeping standards
• safety procedures
• inventory control
• budget management
• room inspections
• laundry functions
• energy conservation management
• maintenance reporting
• training staff
• guest satisfaction

• communication
• leadership
• teamwork
• organizational skills
• attention to detail
• problem-solving
• customer service
• adaptability
• time management
• interpersonal skills