Part Time Guest Service Agent | Quoin Wilmington

Part Time Guest Service Agent | The Quoin Wilmington | PM Hotel Group

Job Category: Front Desk

Requisition Number: PARTT
019313

Posted: July 15, 2026

Employment Type: Part‑Time

Location: 519 N Market St, Wilmington, DE 19801, USA

Rate: $18 USD per hour

You will be at the center of the hotel’s universe – the front office. We need someone to be the face of our front desk. Are you happy, outgoing, and wearing a permanent smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you.

In addition to generally spreading joy, you’ll ensure all guests receive excellent service from check‑in to check‑out.

• Communicate clearly and demonstrate a high level of professionalism in a fast‑paced environment.
• Provide exceptional customer service and handle challenges with composure.
• Maintain knowledge of local restaurants, entertainment, and sporting events and share this information with guests.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to manage reservations and guest inquiries.
• Stand or sit for most of the shift, carrying or lifting up to 50 pounds; walk, bend, twist, and climb stairs regularly.
• Work a flexible schedule that may include nights, weekends, and holidays.

• High School diploma or equivalent; preferably 3‑6 months of related experience.
• People‑person with excellent interpersonal skills.
• Ability to work well under pressure and fulfill requests in a timely manner.
• Physical ability to stand/sit for extended periods and lift up to 50 pounds.
• Flexibility to accommodate a varying schedule, including nights, weekends, and holidays.

• Detail oriented – capable of carrying out tasks with meticulous attention to detail.
• Team player – works well as a member of a group.
• Enthusiastic – shows intense and eager enjoyment and interest.
• Motivated to have an entrepreneurial spirit and drive new ventures within the business.
• Ability to make an impact – contributes to the success of projects or the organization.

Excellent pay, hotel discounts, and the opportunity to be part of an innovative growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.