Operations Supervisor | Quoin Wilmington

What You’ll Do

You will be at the center of the hotel's universe—the front office. As the Lead Guest Services Agent, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff and gaining insight into the business side of the front office, including staffing, scheduling, and expense management. This role offers you an opportunity to stretch your leadership muscles.

Daily responsibilities include:

• Communicating clearly and demonstrating a high level of professionalism in a fast‑paced environment.
• Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
• Stepping in to complete daily front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: cash drawer, deposits, reconciling credit cards, and submitting batches.

We’re looking for someone with a high school diploma (or equivalent) and one to three years of related experience. You must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.

Sometimes you’ll be behind a desk, but you must also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must accommodate varying schedules, including nights, weekends, and holidays. In exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything‑but‑standard growing hotel company.