Talent Leader - Learning & Development

Hybrid Work Model (3 days onsite/ 2 days remotely)

Monday-Friday, 8am-5pm ET

Reporting to: Global Head of Learning & Development

Level: Expert Talent Partner

This is a senior, L&D leadership role within our Global Learning & Development team. You will partner with the leadership of Business Unit / Shared Services to shape and deliver the learning agenda across multiple countries - combining strategic foresight with facilitation, program management, business consulting, learning advisory, and people leadership of L&D team.

The Talent Leader is a strategic L&D partner to the Business Units / Shared Services, responsible for shaping and delivering learning solutions that build capability, accelerate performance, and enable business outcomes across multiple countries.

This role operates as a business consultant and learning advisor - diagnosing capability needs with senior leaders, designing fit-for-purpose programs, and program managing the end-to-end delivery of talent development programs. It also leads and develops a network of facilitators and L&D contributors aligned to the BU/SS agenda.

Reporting to the Global Head of Learning & Development, this is a senior, role that combines strategic foresight with practical execution to drive measurable business impact.

• Own the L&D strategy, plan, and roadmap for the assigned Business Units / Shared Services, aligned to enterprise priorities
• Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SS
• Build a high-performing, collaborative team culture that prioritizes business outcomes over just activities
• Set clear performance expectations, provide regular feedback, and develop future L&D talent

• Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution
• Serve as the trusted advisor for all learning, development, and capability-building initiatives within the BU/SS
• Translate business priorities into clear learning outcomes - and push back when a learning initiative is not the right fix
• Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness

• Partner with P&C Business Partners to assess learning needs across the BU/SS and co-design execution plans
• Collaborate with cross-functional teams to design and implement learning solutions that scale across geographies
• Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SS
• Engage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done

• Facilitate flagship talent and leadership development programs for the BU/SS
• Oversee end-to-end program management of learning initiatives - planning, logistics, learner experience, and reporting
• Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback

• Provide support for adjacent talent priorities including Colleague Experience, Talent Management, Culture, Diversity & Belonging, and Change Management
• Contribute to other enterprise initiatives where L&D plays an enabling role
• Reinforce CSC values, leadership behaviours, and culture through every learning touchpoint
• Contribute to cross-functional projects within global L&D - program design, content curation, instructional design, and vendor partner management as required
• Identify innovative, engaging, and cost-effective methods to learn and develop talent at scale
• Bring external benchmarks and emerging practices into the BU/SS learning agenda

• Use tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs
• Track learning outcomes and business impact - not just activity and attendance
• Provide BU/SS leaders with clear, evidence-based views of capability progress
• Maintain audit-ready records, certifications, and reporting for mandatory and regulated learning

• 15-18 years of proven experience in Learning & Development, Talent Business Partnership at a senior level
• Experience leading, coaching teams of facilitators, L&D professionals
• Strong consulting skills - able to diagnose business problems and translate them into clear learning outcomes
• Knowledge of effective learning and development methods, including digital and AI-enabled approaches
• Excellent communication and negotiation skills; sharp business acumen and the ability to build winning partnerships with senior leaders, Business partners, internal trainers, and external vendors
• Strong program management skills with attention to detail and the ability to handle multiple…