Supervisor, HR Shared Services-Leave of Absence

What We Offer

• Competitive annual salary; the starting base compensation for this position is: $72,838-$106,112
  * annual bonus + annual merit increase eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off (PTO) + 8 holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company‑sponsored volunteer events throughout the year
• Free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability*

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Supervise day‑to‑day LOA operations, including case assignment, workload balancing, and coverage to ensure service levels and payroll timelines are met.
• Participate in hiring and onboarding activities, assess staffing and capacity needs to ensure appropriate coverage during peak leave periods and business cycles.
• Provide leadership, coaching, and performance feedback to the LOA team; conduct regular one‑on‑one meetings, performance check‑ins, and annual performance evaluations.
• Support training and ongoing skill development.
• Oversee and coordinate all aspects of associate leaves and related processes, including FMLA, ADA accommodations, disability, workers’ compensation, and other statutory and non‑statutory leaves.
• Serve as an escalation point for complex, sensitive, or high‑risk cases; ensure timely documentation, accurate determination, and consistent application of policy and practice.
• Ensure consistent interpretation and application of leave and accommodation policies across the team.
• Partner with HR COEs, Field HR, Payroll, and other stakeholders to resolve issues, obtain required information, and drive cases to completion.
• Monitor dashboards and quality/production metrics; identify trends, remove barriers, and implement process improvements to optimize efficiency and compliance with SLAs.
• Conduct regular case audits and quality reviews to validate documentation, timelines, and compliance; provide targeted coaching and corrective guidance as needed.
• Consult with managers on leave policy, compliance, and return‑to‑work planning; support appropriate communication and coordination throughout the leave lifecycle.
• Prepare and/or review payroll‑related leave pay inputs and reports (e.g., disability pay) to ensure accuracy and timely processing.
• Advocate for associates on leave to support successful, complaint‑to‑work outcomes and appropriate accommodation where applicable.
• Provide reporting and insights to HR partners and COEs to support people‑related business decisions and HR strategy execution.
• Lead team adoption of policy, process and system changes; communicate updates clearly and translate regulatory or procedure changes into actionable guidance.
• Drive associate engagement through effective communication, feedback, and recognition practices.
• Participate on human resources and/or company‑wide project teams, as assigned.
• Other duties as assigned.

• Bachelor’s degree in HR or related field; equivalent combination of education, technical training, and experience may be considered in lieu of degree.
• 8+ years of experience in leave of absence administration.

• Solid and hands‑on understanding of leave laws.
• Demonstrated experience managing employee performance, providing developmental feedback, and leading teams through change.
• Strong written and verbal communication skills; able to communicate with tact and diplomacy.
• Ability to influence others on policies, practices, and procedure.
• Effective at capturing and synthesizing information from multiple parties and making sound, timely decisions.
• Ability to support and guide team members in their tasks, fostering a positive and productive work environment.
• Skilled at assigning and delegating tasks to team members effectively.
• Strong troubleshooting, analytical and problem solving skills.
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.
• Proficient in Microsoft Office and experience with case management technology.
• Ability to work overtime as needed to support timely LOA payroll processing.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws.