People & Culture Business Partner

People & Culture Business Partner

Location:

Wilmington, Delaware

Hybrid Work Model (3 days a week onsite/ 2 days remote)

Monday-Friday, 8am-5pm

The P&C Business Partner provides day-to-day People & Culture support across the region, ensuring consistent execution of HR processes, high-quality employee experience, and timely resolution of people-related needs. This role works closely with the Regional People Lead to support leaders and colleagues and maintain compliance with policies and employment practices.

Responsibilities

• Support regional delivery of:
• employee relations
• health and wellbeing
• terminations where required
• policy interpretation
• day-to-day leader support
• onboarding support
• team building and development support.
• intake management
• predictive calendar / workforce support
• Serve as a day-to-day resource for leaders on people-related questions and operational People & Culture needs
• Use insights to recommend process improvements and highlight emerging risks or opportunities.
• Support leaders in implementing performance, development, and engagement practices.
• Conduct initial fact-finding for employee relations issues and escalate appropriately.
• Support the rollout of global People & Culture programs and tools within the region.
• Support leaders in documenting performance concerns, coaching conversations, and follow-up actions.
• Maintain accurate case documentation and ensure timely resolution.
• Manage and execute tasks within the regional P & C calendar (performance cycles, surveys, compliance training).
• Remind leaders of upcoming deadlines and ensure timely completion.
• Promote well-being activities and resources across the region.
• Collect, maintain, and analyze HR data to support decision-making and identify trends (e.g., turnover, ER cases, onboarding metrics, engagement indicators).
• Ensure data accuracy and integrity across P & C systems and tools.

Requirements

• Responsiveness to leaders and employees.
• Quality and timeliness of case resolution.
• Compliance and risk management.
• Consistency of policy interpretation with the respective region
• Understanding of employment law and best practices
• Effective documentation, data analysis and ability to manage multiple tasks and deadlines.

Critical capabilities

• Operational excellence
• Relationship building
• Problem solving and judgment
• Navigation of sensitive and complex situations
• Confidentiality and judgement
• Data literacy

Preferred Qualifications & Experience Requirements

• HR Business Partner experience
• Proven ability to coach and influence others at varying levels through complex, difficult and emotional issues
• Experience making recommendations to effectively resolve issues by using judgement that is consistent with our values, standards, practices, policies, procedures, regulation and government law
• Ability to organize and prioritize work, taking initiative and following through on commitments
• Ability to analyze various types of data tied to business strategies, progress and outcomes, to make informed recommendations to drive business results
• Experience working in a matrixed organization is preferred
• The ability to interpret and apply laws, regulations, policies and procedures that affect the HR functions
• Excellent research and analytical skills.
• Effective project/time management, organizational, and presentation skills
• A recognized human resource management qualification (Certificate in HRM, PHR, CHRP, SHRM) is desirable
• A Bachelor's degree in Human Resource Management, Business Administration, or a related field
• A minimum of five (5) years' progressive experience in human resource management