Genesys Engage Developer

Overview

Duration:
Long Term

Pure Engage:
Providing L2 Support for Genesys Pure Engage Connect Applications. Genesys Pure Cloud:
Created and configured all the required fields like Queues, Skills, Data actions, Data tables, Wrap-up codes, Schedules, and Policies for recordings. Implementation and support of inbound/outbound interaction management solutions for different customers. Monitoring the complete Genesys Infrastructure, Support, maintain, and test CTI Genesys Call Routing. Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity.

Creating Route Point, DNs, ACD , Persons, VQ, GQ, etc. in CME.

• Analyzing T-Server / SIP Server logs for troubleshooting, URS logs for the call flow and troubleshooting.
• Loading and Releasing Strategy from the Route Point as per the Change Request.
• Supporting and maintaining Genesys contact center software. Provide technical support on planned patching activities for Windows and Linux environment.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Contract
• Job function:
  Other
• Industries:
  Software Development

Wilmington, DE