Major Incident Manager
Listed on 2026-02-07
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IT/Tech
IT Support, IT Project Manager
Position: Major Incident Manager
Location: Wilmington, Delaware, USA (Day1 onsite)
Shift Timings: Mon - Thu (11:00pm EST- 09:00am EST) shift with Fri, Sat & Sun week offs
Type: Fulltime
Responsibilities- Candidate must be local to Wilmington, Delaware
- Minimum of 3+ years’ experience as a Major Incident Manager
- Experienced in reviewing proposed major incidents, assessing criticality and business impact
- Experience in facilitating high severity incident bridge calls
- Engage and escate to needed individual/ resource teams
- Working knowledge of IT Service Management tools
- Document activities and discussion during major incidents.
- Communicate throughout any event to required levels of leadership
- Ability to facilitate a Daily Operations Call reviewing previous major incidents
- Recommend corrective actions based on Major Incident events
- Experience in Service Now or a comparable ticketing system
- Good communication skills to interact with both customer and end user over phone and through email
- Hands-on experience required managing and handling Outage meetings with executive leaders
- ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must
The pay range for this role is $75,000 - $80,000
* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.
Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator atADA_A .
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