Business Partner - Bioinformatics IT Support

Must Haves

• Bachelor’s degree in Information Technology, Computer Science, or a scientific discipline; advanced degree preferred.
• 5+ years supporting IT systems in pharmaceutical or biotech research environments
• Experience with scientific software and research workflows
• Comfort working across Windows, Mac, and Linux
• Working knowledge of AWS (S3, EC2, IAM, Lambda)
• Experience with ticketing systems (Service Now preferred)
• Strong communication, documentation, and vendor‑coordination skills
• Ability to work independently in a fast‑paced research environment

• Familiarity with FAIR data principles and lab data pipelines
• Understanding of lab network segmentation, compliance, and cybersecurity

This role carries functional responsibility for scientific applications and workflows, with the level of ownership varying by system and business need.

• Ensure assigned laboratory and office applications remain functional, and supported
  , including defining and facilitating installation and configuration, generating documentation, coordinating with vendors, and managing lifecycle support. Validation may be required for GxP-relevant systems.
• Act as a primary IT point of contact for a defined set of research applications
  , providing day-to-day operational oversight and coordinating fixes, enhancements, upgrades, and releases with vendors and internal teams.
• Drive resolution of application issues and escalations
  , partnering with scientists, vendors, and IT teams to restore functionality, address root causes, and prevent recurrence.
• Shape and prioritize application/workflow enhancements by translating scientific and operational needs into clear, actionable technical requirements and recommendations.
• Support and oversee workflows spanning laboratory instrumentation and downstream analysis/reporting tools
  , collaborating with system owners, business stakeholders, and specialized IT teams as appropriate.
• Provide advanced functional support for scientific software (e.g., Nextflow, Posit Workbench, CryoSPARC, Ascentos, Sciex
  
  OS, Visopharm, Prism), including ownership of complex issues, escalations, and workflow-level troubleshooting.
• Lead automation and digital lab initiatives by ensuring applications and workflows are operationally ready, well-documented, and supported through change.
• Own/Generate and maintain system documentation
  , configurations, and standard operating procedures (SOPs), and actively transition low-value, repetitive activities to helpdesk or other support teams where appropriate.
• Participate in cross-functional initiatives to improve application reliability, usability, and overall user experience across the Research environment.

Up to $80/ hour.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.