Strategy Senior Associate, WorkSmarter Card and Connected Commerce

Job Description

Support strategic transformation initiatives and the adoption of modern ways of working at JPMorgan Chase by collaborating with teams in Consumer & Community Banking (CCB), focusing on Card and Connected Commerce areas such as Credit Card, Chase Travel, and Lifestyle.

Work Smarter modernizes how employees work through better practices, tools, and operating models. You will lead enterprise change while serving as a strategic partner to CCB, helping Card and Connected Commerce teams adopt new ways of working, use AI effectively, and operate with greater clarity and efficiency.

As a Strategy Senior Associate on Work Smarter, you will support the firm’s transformation agenda by assisting with the adoption of modern ways of working, helping improve operating models, and contributing to the integration of AI‑enabled practices into daily tasks. You will work on important projects and collaborate with CCB leadership in Card and Connected Commerce to help advance their transformation goals.

• Support initiatives aimed at improving how teams work together, including enhancing meeting practices, encouraging the use of new technology, and helping increase overall efficiency.
• Support strategic projects for senior leaders, ensuring alignment with organizational priorities, and delivering measurable business value.
• Drive adoption of genAI and emerging tools to enhance productivity and simplify execution.
• Collaborate across the CCB Business and functional groups including Global Technology, Product and CCB leadership.

• Support strategic direction and assist with technology adoption initiatives across the CCB Card and Connected Commerce Business.
• Support cross‑LOB alignment by convening executive forums to share best practices and accelerate transformation.
• Design and implement adoption strategies that deliver intuitive, valuable experiences for employees.
• Surface insights that inform enterprise investment and innovation decisions.
• Translate technology trends into actionable strategies for adoption and scale.
• Build and maintain expertise in core and emerging technologies, including genAI and collaboration platforms.

• 4+ years in Financial Services, Management Consulting, or Technology, with a focus on innovation, transformation, or change leadership.
• Skilled at engaging a wide range of stakeholders (e.g., Tech, Product, Design) and senior leaders with clear, persuasive communication.
• Ability to distill complex challenges into strategic opportunities and actionable plans.
• Demonstrated ability to build partnerships across diverse teams and functions.
• Ability to quickly learn and apply new tools and emerging technologies (e.g., genAI, LLMs, collaboration platforms) to drive adoption and improve processes.

• Deep expertise in Microsoft 365 suite (Teams, One Drive, MS Copilot) and other collaboration tools.
• Hands‑on experience applying emerging technologies—including AI and large language models (LLMs)—to solve business challenges and drive transformation.
• Support and deliver transformation initiatives, successfully guiding organizations and teams through changes to achieve sustainable cultural and operational improvements.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet…