Desktop Support Specialist

Compensation: $60,000 base salary + benefits

Employment Type: Full-Time, Permanent

We are seeking a Desktop Technical Support Specialist to provide hands-on IT support across a wide range of systems, devices, and applications. This role is ideal for a well-rounded IT support professional who enjoys being the go-to person for troubleshooting, user support, and day-to-day technology needs.

The right candidate is comfortable supporting end users in person, managing hardware and software issues, and working across desktop, network, and basic systems administration tasks.

End-User & Desktop Support

• Provide in-person and remote technical support for Windows-based desktops and laptops.
• Troubleshoot hardware, software, and peripheral issues (printers, scanners, monitors, mobile devices).
• Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.
• Resolve issues related to VPN, Wi-Fi, and basic network connectivity.

Systems & Account Administration

• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Assist with password resets, group permissions, and access provisioning.
• Support endpoint security tools, antivirus, and patching processes.
• Assist with onboarding and offboarding of employees, including equipment setup and access provisioning.

Hardware & Asset Management

• Image, deploy, and maintain desktops, laptops, and mobile devices.
• Track IT assets and inventory.
• Coordinate hardware repairs and replacements as needed.

IT Operations & Collaboration

• Escalate complex issues to senior IT or vendors when appropriate.
• Document issues, solutions, and procedures in the ticketing system.
• Assist with basic server, backup, or network support tasks as exposure allows.
• Participate in IT projects such as upgrades, migrations, or office moves.

• 2–5 years of experience in Desktop Support, IT Support, or Help Desk roles.
• Strong working knowledge of:
• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Hands-on experience supporting end users in an onsite environment.
• Excellent communication and customer service skills.

• Exposure to:
• Microsoft Intune or other endpoint management tools
• Basic server or virtualization environments
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting small to mid-sized organizations.