Product Manager Lead-Strategic Partnerships Delivery

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Wilmington, DE or Philadelphia, PA.

As a Product Manager Lead, you will play a critical role in shaping how credit card business strategy, technology priorities, and customer journey needs are translated into clear expectations and executable roadmaps for key technology vendors. This role focuses on strategic partner and vendor relationship management, ensuring that external partners fully understand internal business, data, and architectural needs—and that those needs are incorporated into vendor delivery plans and roadmaps.

You will operate as a senior individual contributor with end to end accountability for vendor alignment, delivery oversight, and value realization across complex, multi team initiatives. Acting as the primary bridge between internal product, data, journey, architecture, and technology teams and external vendors, you will drive clarity, sequencing, and alignment across priorities, dependencies, and execution. This position requires some travel (up to 30%)

Key Responsibilities

• Own strategic relationships with key technology vendors, ensuring ongoing alignment between PNC priorities and vendor delivery, investment, and roadmap planning.

• Serve as the central bridge between internal data, product owners, journey owners, architecture, and engineering teams with strategic technology partners and vendors to align priorities, dependencies, and sequencing—and translate those internal needs into vendor ready requirements and expectations.

• Translate credit card business strategy into adoption roadmaps that connect data capabilities, digital enablement, vendor delivered solutions, and customer journeys.

• Ensure vendor teams correctly understand business, technical, and architectural requirements and incorporate those requirements into their own roadmaps, delivery plans, and solution designs.

• Govern vendor led discovery, solution design, and architectural sessions by ensuring that appropriate internal subject matter experts (SMEs) are engaged and that outputs reflect business and architectural intent.

• Oversee and manage vendor contractual commitments, including SLAs, KPIs, change requests, and adherence to agreed commercial and service terms.

• Act as the primary owner for vendor delivery escalations, driving resolution through structured problem solving, clear accountability, and cross functional coordination.

• Track and govern project intake, delivery commitments, and change requests, ensuring impacts to scope, cost, timelines, and dependencies are clearly understood and managed.

• Analyze and validate vendor billing and invoices, ensuring charges align to contracts, delivered services, and approved consumption models, and identifying opportunities to improve cost efficiency.

• Ensure vendor solutions align with enterprise architecture standards, data governance, security, regulatory, and risk requirements, working closely with lines of defense and risk partners as appropriate.

• Communicate vendor performance, risks, financials, dependencies, and business value realization to senior stakeholders and leadership in a clear, outcome focused manner.

• Provide oversight to ensure legacy coexistence and phased adoption are effectively…