More jobs:
IT Delivery & Program Manager
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-02-16
Listing for:
Yochana
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
- Candidates with a minimum of 15 years in IT project Delivery, including significant experience as a Delivery Manager and/or Program Manager preferred
- Proven track record of managing large, complex projects and distributed teams
- Strong stakeholder management and leadership skills
- The applicant must carry hands‑on experience working in an ITIL environment with knowledge on Major Incident Management & NOC monitoring (24/7)
- Must be capable of analyzing complex data, reports and dashboards on Service
NOW aim to improve SLAs, OLAs - Familiarity with the terms like shift-left, first-call-resolution (FCR) & automation
- Ability to work in fast-paced, client‑driven environments
- Experience leading projects on Cloud & Infrastructure Services
- Knowledge on IT, Hardware and Applications preferred
- Confident & Capable to interact/manage and handle the clients
- Patience while giving feedback, Open to change, multi-tasking skills, Excellent Interpersonal skills
- Excellent skills on MS O365 / Data Analysis / Analytical Skills / Reporting / Dashboards / Project Management tools
- Coach and monitor the team in handling day‑to‑day operations
- Shape the direction of the team, keep them focused and motivated
- Provide thought leadership to foster a culture of innovation, develop novel solutions that improve business performance and contribute to organizational goals
- Identify automation opportunities and involve internal and client solution teams for implementation
- Manage P&L of a portfolio with proven ability to forecast monthly and quarterly revenue
- Engage with key client stakeholders to ensure delivery meets customer expectations
- Conduct periodic reviews to track delivery milestones and processes; make informed decisions based on review outcomes
- Work with the Project leaders to determine strategy to achieve overall site goals –both in terms of performance and finances
- Prepare team’s roster and closely monitor shift coverage
- Assess performance of the Vendors and their performance
- Ensuring Process flow as per Statement of Work (SOW)
- Governing performance on different metrics against the defined Service Level standards
- Abide by organization’s and client’s information Security policies
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