Fairfax Application Support Analyst

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CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Fairfax Application Support Analyst for a full-time opportunity that is hybrid in Wilmington, DE. The selected candidate is responsible for end-to-end support of the Fairfax Imaging platform. This role ensures that scanned images, data capture, and workflow processes meet quality, accuracy, and performance standards. This activity would include working with the forms design team and vendors to write specifications for all new forms, push Fairfax releases to both Test and Production environments, coordinating testing cycles with vendors and in-house testing team to ensure forms process through Fairfax to the destination system properly, create and track test and production tickets in vendors ticket systems, provide production support for Fairfax environment including the interface process to the destination system.

What You’ll Do

• Provide production support for the Fairfax application and the interface into the destination system

• Write detailed specifications for Fairfax for all new forms and annual updates to existing forms

• Follow Fairfax release instructions to push all releases to TEST or PROD

• Test scanning processes, image quality, and OCR/ICR data extraction

• Validate batch creation, indexing, barcodes, and metadata accuracy

• Support user acceptance testing and assist technical teams during deployments. This includes running the Fairfax to destination system interface process (JAMS jobs and jobs on Fairfax servers)

• Assist with and perform Test Form Data Preparation

• Document test cases, track defects, and report issues

• Participate in team meetings regularly and attentively

• Learn the client’s business applications to support testing activities. Having experience with taxation and tax forms is a must

• Professionally communicate issues and collaborate with team members, technical, and business associates

• Work directly and effectively with business users and clients in a professional and business-like manner

What You’ll Need

Required:

• 3 – 5 Years of experience in Fairfax Application Development and Support

• A Bachelor's degree in Computer Information Systems, or related field is required

• Experience in Testing Financial business applications, especially Tax Processing Systems like RPE, FAST

• Experience with document scanning systems and QA testing

• Familiarity with Fairfax Imaging solutions (preferred) or similar capture tools (e.g., Kofax, OnBase)

• Detailed understanding of Fairfax database structure and familiarity with tax system database structure

• Basic understanding of scanning hardware, OCR, and data capture workflows

• Experience with the tools required for supporting the Fairfax application including MS Word, MS Excel, Acrobat Pro, SQL, Fairfax data tools, and Job Scheduling tools

• Experience with Windows Server including installation and administration of Windows Services, scheduling of jobs, administration of ODBC connections and other server to server communication

• Strong attention to detail and ability to document test results clearly

• Collaborates and works with minimal supervision

• Proactive, inquisitive, and capable of learning multiple business systems utilized by the department

• Has sufficient technical and analysis background to learn use and testing of business/systems processes including Team…